Fix Issues Logging in to the Pulse Software

Log in Screen - We can not recognize you. Please, try again.
 

Pulse_can't_recognize_notification.png


Causes:

  • HUB is not on network.
  • The wrong password was entered. Password entered does not match software.

Troubleshooting:

Test that HUB is on network. Clear cache and reload page, or try to navigate to "I forgot my password". The shortcut ctrl-F5 works on many browsers to force a page reload.

Wrong password. Password enter does not match password in the software.

  • Use the I forgot my password feature (requires e-mail to be configured)
  • Have user contact an admin to change their password 
  • Reset the admin password to regain access to the system 

Log in screen - Sorry, your account is locked.

Pulse_account_locked_notification.png


Cause:

An admin or advanced user set the a user to locked (preventing access to software, and disabling the user's PIN)

Solution:

Have admin or advanced user change the lock settings for user having issues.
 

Pulse_list_of_users.png

Get in Touch with Support

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    Graco