Log in Screen - We cannot recognise you. Please, try again.
 

Causes:

• HUB is not on network.
• The wrong password was entered. Password entered does not match software.

Troubleshooting:

Test that HUB is on network. Clear cache and reload page, or try to navigate to "I forgot my password". The shortcut ctrl-F5 works on many browsers to force a page reload.

Wrong password. Password enter does not match password in the software.

• Use the I forgot my password feature (requires e-mail to be configured)
• Have user contact an admin to change their password 
• Reset the admin password to regain access to the system 

Log in screen - Sorry, your account is locked.

Cause:

An admin or advanced user set the a user to locked (preventing access to software, and disabling the user's PIN)

Solution:

Have admin or advanced user change the lock settings for user having issues.